Cancellation Policy

In the case of a cancellation all services booked fall under following cancellation policy:

Cancellation by customer

  • 30+ calender days before booking: 75% reimbursement
  • 14-29 calender days before booking: 50% reimbursement
  • 7-13 calender days before booking: 25% reimbursement
  • 4-6 calender days before booking: 10% reimbursement
  • 0-3 calender days before booking: no reimbursement


*25% of the tour payment is a non refundable deposit.



Cancellation by provider (Experience Hamburg Tours)

  • 100% reimbursement regardless of when cancellation occurs


*We aim to deal with all reimbursments within a 72 hour period.

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