Cancellation Policy

In the case of a cancellation all services booked through our website fall under following cancellation policy:

Cancellation by customer

  • 25% of the tour payment is a non refundable deposit to be paid to make a booking.
  • 75% of the tour payment can be made on location before the tour begins. In the case of a cancellation these costs will not occur.

Cancellation by provider (Experience Hamburg Tours)

  • 100% reimbursement regardless of when cancellation occurs

*We aim to deal with all reimbursments within a 72 hour period.

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