In the case of a cancellation all services booked fall under following cancellation policy:

Cancellation by customer

• 30+ calender days before booking: 75% reimbursement
• 14-29 calender days before booking: 50% reimbursement
• 7-13 calender days before booking: 25% reimbursement
• 4-6 calender days before booking: 10% reimbursement
• 0-3 calender days before booking: no reimbursement

*25% of the tour payment is a non refundable deposit.

Cancellation by provider (Experience Hamburg Tours)

• 100% reimbursement regardless of when cancellation occurs

*We aim to deal with all reimbursments within a 72 hour period.