Cancellation Policy
In the case of a cancellation all services booked fall under following cancellation policy:
Cancellation by customer
- 30+ calender days before booking: 75% reimbursement
- 14-29 calender days before booking: 50% reimbursement
- 7-13 calender days before booking: 25% reimbursement
- 4-6 calender days before booking: 10% reimbursement
- 0-3 calender days before booking: no reimbursement
*25% of the tour payment is a non refundable deposit.
Cancellation by provider (Experience Hamburg Tours)
- 100% reimbursement regardless of when cancellation occurs
*We aim to deal with all reimbursments within a 72 hour period.
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